You have not received an update via OTA or via Smart switch.
The ROM on your phone is unofficial.
install official ROM.
install Custom ROM.
The ROM on your phone is not dedicated to your region.
You do not want to wait for the official update by OTA or by the Smartswitch program
Kies does not recognize your phone or does not update it
You have a Custom ROM and you want to go back to the official ROM.
Root your phone
install Custom recovery
Odintool works only on Windows PC, (Windows 10, Windows 8.1, Windows 8, Windows 7, Windows XP) be careful when choosing the right firmware to flash, you only need to use firmware designed for the exact model of your Samsung device.
Read also: How to Backup and Restore Data in Samsung Smartphones and tablets
Download Odin Tool (Latest version – v3.13.1)
The ROM on your phone is unofficial.
install official ROM.
install Custom ROM.
The ROM on your phone is not dedicated to your region.
You do not want to wait for the official update by OTA or by the Smartswitch program
Kies does not recognize your phone or does not update it
You have a Custom ROM and you want to go back to the official ROM.
Root your phone
install Custom recovery
Odintool works only on Windows PC, (Windows 10, Windows 8.1, Windows 8, Windows 7, Windows XP) be careful when choosing the right firmware to flash, you only need to use firmware designed for the exact model of your Samsung device.
Read also: How to Backup and Restore Data in Samsung Smartphones and tablets
Download Odin Tool (Latest version – v3.13.1)
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